This policy applies to your use of:
The TUKUL mobile application software (App) available on the Apple App Store
and the Google Play Store (App Site), once you have downloaded or streamed a
copy of the App onto your mobile telephone or handheld device (Device).
Making an order with a Cook on the App (Services).
If you are a Cook the receipt of and fulfilment of an Order from a Customer
including the processing of Customer personal data.
The TUKUL Website (Site)
This policy sets out the basis on which any personal data we collect from you, or that you
provide to us, will be processed by us and provided to the Cook and used in the
processing of your Order and any Delivery. Please read the following carefully to
understand our views and practices regarding your personal data and how We will treat it.
THERE ARE OTHER TERMS THAT MAY APPLY TO YOU
Our Terms of Website use Website Acceptable Use Policy , also apply to your use of our
Site and App. Additionally, in addition our Terms and Conditions for the Supply of
Services by Us to You will apply, will apply to your use of our Site and App.
INFORMATION WE COLLECT FROM YOU
We will collect and process the following data about you:
Information you give us (Submitted information): This is information you give
us about you by filling in forms on the App or our Site, or by corresponding with
us (for example, by e-mail). It includes information you provide when you
register to use the App, download the App, searching on our App, ordering from
the App, providing feedback on an order on the App and when you report a
problem with the App or our Services and if you are a Cook your provision of
services via the App. If you contact us, We will keep a record of that
correspondence. The information you give us may include your name, address, e-mail address and phone number, the Device's phone number, age, username,
password and other registration information, financial and credit card information.
Information we collect about you and your Device. Each time you visit use the
App we will automatically collect the details of your use of the App whether this
is required for our own billing purposes or otherwise.
Information we receive from other sources (Third Party Information). We
are working closely with third parties (including, for example, business partners,
sub-contractors in technical, payment and delivery services, advertising networks,
analytics providers, search information providers,). We will notify you when we
receive information about you from them and the purposes for which we intend to
use that information.
provide you with a good experience when you use the App or browse the Site and also
allows us to improve the App and Our Site. For detailed information on the cookies We
use and the purposes for which We use them .
USE OF YOUR INFORMATION
Your information will enable us to provide you with access to the relevant parts of
the App and to supply the Service. It will also enable us to bill you and enable us
and/or the Cook with whom you have placed an Order to contact you were
necessary concerning the Service. For example, we may use your information to
provide you with status updates, cancellations, refunds or other information
regarding your Order by e-mail, telephone, mobile or mobile messaging (e.g.
SMS, MMS etc.). The Cook may also use the chat function so that they can
communicate with you about your Order. We will also use and analyse the
information we collect so that we can administer, support, improve and develop
our business, for any other purpose whether statistical or analytical and to help us
prevent fraud. Where appropriate, now and in the future you may have the ability
to express your preferences around the use of your data as set out in this Privacy
Policy and this may be exercised though your chosen method of using the Service.
We may use your information to contact you for your views on the App and to
notify you occasionally about important changes or developments to the App or
Where you have indicated accordingly, you agree that we may use your
information to let you know about our other products and services that may be of
interest to you including services that may be the subject of direct marketing and
we may contact you to do so by post, telephone, mobile messaging (e.g. SMS,
MMS etc.) as well as by e-mail.
Where you have indicated accordingly, you agree that we may also share
information with third parties (including those in the food, drink, leisure,
marketing and advertising sectors) to use your information in order to let you
know about goods and services which may be of interest to you (by post,telephone, mobile messaging (e.g. SMS, MMS etc.) and/or e-mail) and to help us
analyse the information we collect so that we can administer, support, improve
and develop our business and services to you.
If you do not want us to use your data in this way or change your mind about
being contacted in the future, please let us know by emailing us email@example.com.
Please note that by submitting Reviews regarding the Website, Service and/or the
Cook, you consent to us to use such Reviews on the Website or the App and in
any marketing or advertising materials. We will only identify you for this purpose
by your first name and the city in which you reside (and any other information
that you may from time to time consent to us disclosing).
DISCLOSURE OF YOUR INFORMATION
The information you provide to us will be transferred to and stored on our servers
which may be in or outside Sudan , and may be accessed by or given to our staff
who act for us for the purposes set out in this policy or for other purposes notified
to you from time to time in this policy. Countries outside the European Economic
Area do not always have strong data protection laws. However, we will always
take steps to ensure that your information is treated in accordance with this policy.
The third parties with whom we share your information may undertake various
activities such as processing credit card payments and providing support services
for us including Delivery to the address provided by you on the App if you are a
Customer and collection from your address is you are a Cook. In addition, if you
are a Customer we will need to provide your information to the Cook that you
have placed an Order with in order to allow the Cook to process and deliver your
Order. If you are a Cook we will need to provide your information to the
Customer that has placed an Order with you in order to allow you to process and
deliver their Order and to enable the Customer to contact you directly where
necessary. By submitting your personal data, you agree to this transfer, storing or
processing. We will take all steps reasonably necessary to ensure that your data is
If you have consented we may allow carefully selected third parties, including
marketing and advertising companies, our affiliates and associates, to contact you
occasionally about services that may be of interest to you. They may contact you
by post, telephone, mobile messaging (e.g. SMS, MMS, etc.) as well as by e-mail.
If you change your mind about being contacted by these companies in the future,
please let us know by emailing us at firstname.lastname@example.org and/or by amending your
We may use the information that you provide to us if we are under a duty to
disclose or share your information in order to comply with (and/or where we
believe we are under a duty to comply with) any legal obligation; or in order to
enforce the Website Terms and any other agreement; or to protect our rights or the
rights of the Cook or other third parties. This includes exchanging information
with other companies and other organisations for the purposes of fraud protection
WHERE WE STORE YOUR PERSONAL DATA
All information you provide to us is stored on our secure servers. Any payment
transactions carried out by us or our chosen third-party provider of payment processing
services will be encrypted. Where you have chosen a password that enables you to login
on the App, you are responsible for keeping this password confidential. We ask you not
to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure.
Although We will do our best to protect your personal data, We cannot guarantee the
security of your data transmitted to Our Sites; any transmission is at your own risk. Once
We have received your information, We will use strict procedures and security features to
try to prevent unauthorised access.
Our Services give you the opportunity to give feedback on your Order from the Cook.
Ensure when using this feature that you do not submit any personal data that you do not
want to be seen, collected or used by other users.
You have the right to ask us not to process your personal data for marketing purposes.
We will usually inform you (before collecting your data) if We intend to use your data for
such purposes or if We intend to disclose your information to any third party for such
purposes. You can exercise your right to prevent such processing by checking certain
boxes on the forms We use to collect your data. You can also exercise the right at any
time by contacting us at email@example.com
Our Sites may, from time to time, contain links to and from the websites of our partner
networks, advertisers and affiliates (including, but not limited to, websites on which the
App or the Services are advertised). If you follow a link to any of these websites, please
note that these websites and any services that may be accessible through them have their
own privacy policies and that We do not accept any responsibility or liability for these
policies or for any personal data that may be collected through these websites or services,
such as contact and location data. Please check these policies before you submit any
personal data to these websites or use these services.
and, where appropriate, notified to you when you next start the App. The new terms may
be displayed on-screen and you may be required to read and accept them to continue your
use of the App.
should be addressed to firstname.lastname@example.org